Proces planiranja i razvoja komunikacijskih usluga

scientific master's theses

• Title (english): Planning and development process for communications services
• Author: Ivana Sekula; VIAF: 305591943
• Mentor: Ignac Lovrek (mentor)
• Committee member: Marijan Kunštić (predsjednik povjerenstva)
• Committee member: Ignac Lovrek (član povjerenstva)
• Committee member: Vlasta Hudek (član povjerenstva)
• Granter: University of Zagreb; Faculty of Electrical Engineering and Computing; (Department of Telecommunications); Zagreb
• Defense date and country: 2008, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Electrical Engineering; Telecommunications and Informatics
• Universal decimal classification (UDC): 654 - Telecommunication and telecontrol

Abstract

O ovom radu obrađen je proces planiranja i razvoja komunikacijskih usluga koji se bazira na radnom okviru eTOM. Posebna pozornost je posvećena je povećanju učinkovitosti poslovanja davatelja komunikacijskih usluga u okruženju brze transformacije mreže prema NGN arhitekturi. Kao studijski primjer obrađen je razvoj operativnog plana resursa za ADSL uslugu. Predložena su poboljšanja. Proces realizacije DSLAM uređaja temeljio na mogućnostima tehničke realizacije, a predlaže se zaokret kako bi se izgradnja DSLAM uređaja na pojedinoj lokaciji temeljila na tržišnom potencijalu, odnosno zahtjevima sadašnjih i budućih korisnika komunikacijskih usluga na određenom području. Jasnije su definirane uloge pojedinih organizacijskih jedinica Tehnike, Marketinga, Nabave, Prodaje i Kontrolinga, odnosno njihovo povezivanje. vremenski raspored aktivnosti, te dokumenti koji su potpora procesu planiranja. Umjesto fiksnih godišnjih planova resursa planovi postaju mjesečni kako bi se prilagodili brzim tržišnim promjenama, optimizirali svi resursi, te zadržali i pridobili korisnici.

Abstract (english)

In this theses the process of planning and development of communication services is being elaborated based on the eTOM framework. Special attention has been dedicated to business efficiency increase of communication services provider with the environment inclined to quick network transformation towards NGN architecture. As example the development of operative resources plan for ADSL service has been studied. Certain improvements are suggested. The process of realization of DSLAM equipment has used to be based on the technical realisation possibilities, and it is suggested that the construction of the DSLAM equipment of certain location is based on the market potential, demands and requirements of the present and future users of communication services within the given area. Roles of the organisation units Technique, Marketing, Purchasing, Sales and Controlling, are defined much more precisely as well as their connecting, their activities, time schedule and all the documents supporting the planning process. Instead of fixed annual resource plans, plans become monthly in order to adjust to rapid market changes, optimize all the resources and retain the existing and acquire the new users.

• Keywords: TOM (Telecom Operations Map); eTOM (Enhanced Telecom Operations Map); TMN (Telecommunications Management Network); NGOSS (Next Generation Operations System and Software); NGN (Next Generation Network); ADSL (Asynchronous Digital Subscriber Line); planiranje komunikacijskih usluga; 21CN (21 Century Network); SID (Shared Information Data Model)
• Keywords (english): TOM (Telecom Operations Map); eTOM (Enhanced Telecom Operations Map); TMN (Telecommunications Management Network); NGOSS (Next Generation Operations System and Software); NGN (Next Generation Network); ADSL (Asynchronous Digital Subscriber Line); planning of communication services; 21CN (21 Century Network); SID (Shared Information Data Model)
• Language: croatian
• URN:NBN: urn:nbn:hr:168:103277
• Study programme: Title: Postgraduate master programme in electrical engineering; Study programme type: university; Study level: postgraduate; Academic / professional title: Magistar znanosti elektrotehnike (Magistar znanosti elektrotehnike)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Closed access
• Created on: 2020-06-23 11:04:13