Oblikovanje poslovnih procesa korištenjem Markovljevog lanca

master's thesis

• Title (english): Modelling business processes by using Markov chain
• Author: Goran Belić
• Mentor: Boris Vrdoljak (mentor)
• Committee member: Boris Vrdoljak (predsjednik povjerenstva)
• Committee member: Mario Brčić (član povjerenstva)
• Committee member: Mirta Baranović (član povjerenstva)
• Granter: University of Zagreb; Faculty of Electrical Engineering and Computing; Zagreb
• Defense date and country: 2021-07-06, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Computing

Abstract

Tema ovog diplomskog rada je oblikovanje poslovnih procesa korištenjem Markovljevog lanca. Rad se sastoji od 4 cjeline. Osnovni pojmovi vezani uz Markovljeve lance objašnjeni su nakon uvoda, zatim su objašnjenje 2 vrste distribucije, stacionarna i granična. Osim toga, prikazane su i objašnjene 2 vrste Markovljevih lanaca koje su važne za ovaj rad. Nakon toga je uslijedilo definiranje poslovnih procesa. Odnosno, što poslovni procesi jesu, kako ih se otkriva, modelira i na kraju analizira. Nakon toga je kratko poglavlje o primjeni Markovljevih lanaca u oblikovanju poslovnih procesa. Za kraj je ostavljena implementacija metoda, u programskom jeziku R, za određivanje karakteristične instance poslovnog procesa na temelju dobivenog Markovljevog lanca, odnosno matrice prijelaza. Implementirane su 3 metode i međusobno uspoređene.

Abstract (english)

The topic of this master thesis is the design of business processes using the Markov chain. The paper consists of 4 parts. The basic concepts related to Markov chains are explained after the introduction, then there is explanation of 2 types of distribution, stationary and boundary. In addition, 2 types of Markov chains that are important for this paper are presented and explained. That was followed by the definition of business processes. That is, what business processes are, how they are discovered, modeled and finally analyzed. After that is a short chapter on the application of Markov chains in modeling business processes. The final chapter is about implementation method in the programming language R, for determining the characteristic instances of the business process based on the obtained Markov chain, ie the transition matrix. 3 methods were implemented and compared with each other.

• Keywords: poslovni proces; Markovljev lanac; karakteristična instanca; matrica prijelaza; R
• Keywords (english): business process; Markov chain; characteristic instance; transition matrix; R
• Language: croatian
• URN:NBN: urn:nbn:hr:168:673024
• Study programme: Title: Computing; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra inženjer/inženjerka računarstva (magistar/magistra inženjer/inženjerka računarstva)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Closed access
• Created on: 2023-01-13 14:30:58