Pretraživanje po sadržaju u računalnoj telefoniji

undergraduate thesis

• Title (english): Content-based search in computer telephony
• Author: Filip Živković
• Mentor: Dragan Jevtić (mentor)
• Committee member: Dragan Jevtić (predsjednik povjerenstva)
• Committee member: Martina Marjanović (član povjerenstva)
• Committee member: Tomislav Grgić (član povjerenstva)
• Granter: University of Zagreb; Faculty of Electrical Engineering and Computing; Zagreb
• Defense date and country: 2014-09-17, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Computing
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Electrical Engineering

Abstract

U modernom svijetu povezivanjem više tehnologija moguće je proširiti funkcionalnost korisničkih usluga. Integracijom računala i telefonije možemo iskoristiti procesnu snagu računala za automatiziranje procesa u telefoniji.
Zadatak ovog Završnog rada bio je razviti uslugu u računalnoj telefoniji koja će pretraživati internetskom sadržaju. Usluga razvijena u sklopu rada pruža korisniku informacije vezane za englesku nogometnu Premiership ligu.
U okviru rješavanja zadatka proučeno je korištenje razvojnog okruženja Envox Communications Development Platform u stvaranju usluge telefonskog govornog automata koji koristeći računalo pretražuje po internetskom sadržaju koristeći aplikacije pisane u programskom jeziku Java. Te aplikacije se povezuju na internetske stranice čiji HTML kod dohvaćaju te od cijelog koda u datoteku pohranjuju onaj dio koji nam je potreban. Aplikacije ujedno i sintaksno oblikuju tražene rezultate pretraživanja kako bi se oni potom preko telefonskog uređaja predstavili korisniku.

Abstract (english)

In the modern world by connecting multiple technologies we can extend the functionality of customer service. Computer Telephony Integration can take advantage of the processing power of computers to automate processes in telephony.
The task of this Baccalaureus graduate was to develop a service in computer telephony that will search the Internet content. The service that was developed provides the user with information related to the English Premiership football league.
In the framework of solving the task we have studied using the development environment Envox Communications Development Platform to create a telephone answering device which scans Internet-based content by using computer applications written in the Java programming language. These applications connect to a web site whose HTML code is retrieved and of the entire HTML code only the part that we need is stored in a file. Applications also the adjust the syntax of the search results to the required shape so that they can be then over the phone device presented to the user.

• Keywords: integracija računala i telefonije; CTI; Envox Studio; Java
• Keywords (english): Computer Telephony Integration; CTI; Envox Studio; Java
• Language: croatian
• URN:NBN: urn:nbn:hr:168:983774
• Study programme: Title: Computing; Study programme type: university; Study level: undergraduate; Academic / professional title: sveučilišni/a prvostupnik/ prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka računarstva (sveučilišni/a prvostupnik/ prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka računarstva)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Closed access
• Created on: 2018-02-06 07:34:12