Digitalna rješenja u osiguranju kao zahtjev globalizacije

professional thesis

• Title (english): Digital solutions in insurance as a requirement of globalization
• Author: Ivica Gelemanović
• Mentor: Maja Mihelja Žaja (mentor)
• Committee member: Zvonko Kostanjčar (predsjednik povjerenstva)
• Committee member: Maja Mihelja Žaja (član povjerenstva)
• Committee member: Ružica Brečić (član povjerenstva)
• Granter: University of Zagreb; Faculty of Electrical Engineering and Computing; Zagreb
• Defense date and country: 2023-06-20, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Computing
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Economics

Abstract

Kako svijet postaje međusobno povezaniji u svim sferama ljudskog života, velika je vjerojatnost da će globalizacija nastaviti oblikovati sve industrije pa tako i industriju osiguranja na nove i neočekivane načine. Iako tradicionalna i visoko regulirana industrija, osiguranje se polako ali sigurno prilagođavalo i prilagođava novim trendovima koje globalizacija donosi. Jedan od trendova koji je sveprisutan, a pogotovo se iskristalizirao u vrijeme pandemije je svakako sveopća digitalizacija - kako pojedinaca tako i mnogih industrija. Digitalna rješenja nude osiguravajućim društvima brojne mogućnosti u domeni učinkovitosti procesa u kojoj djeluju direktno na smanjenje troškova i isplati šteta te pomažu u potpunoj personalizaciji proizvoda i usluga za svoje klijente. Cilj ovog rada je utvrditi trendove globalizacije, odnosno digitalnih rješenja u osiguranju te provedenim istraživanjem utvrditi i prikazati koje su percepcije i preferencije pojedinaca o digitalnim rješenjima u osiguranju i trendovima s naglaskom na Republiku Hrvatsku.

Abstract (english)

As the world becomes increasingly interconnected in all spheres of human life, it’s expected globalization will continue to shape all industries in new and unexpected ways, including the insurance industry. Insurance, as a traditional and highly regulated industry, has slowly but surely adapted to new global trends and will continue to do so. Latest trend which crystallized during the covid pandemic is universal digitalization of both individuals and industries. Digital solutions offer insurance companies numerous opportunities to improve efficiency of their processes. These solutions can positively impact costs, claim management and full personalization of products and services for insurance clients. Goal of this paper is to determine globalization trends, i.e. digital solutions in the insurance industry. Through the conducted research, aim is to determine and present perceptions and preferences for digital insurance solutions with an emphasis on the Republic of Croatia.

• Keywords: globalizacija; osiguranje; trendovi; digitalna rješenja
• Keywords (english): globalization; insurance; trends; digital solutions
• Language: croatian
• URN:NBN: urn:nbn:hr:168:297178
• Study programme: Title: INSURTECH; Study programme type: university; Study level: postgraduate specialist; Academic / professional title: sveučilišni/a specijalist/specijalistica digitalnih inovacija i tehnologija u osiguranju (sveučilišni/a specijalist/specijalistica digitalnih inovacija i tehnologija u osiguranju)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2023-09-20 08:00:22