Implementacija programa raspoznavanja razgovornih namjera u servis Chatbot

master's thesis

• Title (english): Implementation of conversation intent identification program in Chatbot service
• Author: Dorijan Petak
• Mentor: Željko Ilić (mentor)
• Committee member: Željko Ilić (predsjednik povjerenstva)
• Committee member: Gordan Šišul (član povjerenstva)
• Committee member: Marin Šilić (član povjerenstva)
• Granter: University of Zagreb; Faculty of Electrical Engineering and Computing; Zagreb
• Defense date and country: 2020-07-06, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Computing
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Electrical Engineering

Abstract

Chatbot je zasnovan s ciljem da se olakša i unaprijedi rad zaposlenika i iskustvo korisnika. Možemo iskoristiti aspekt sveprisutnosti tehnologije, za uvođenje Chatbot-ova na radna mjesta. Kroz rad sa jednom od Microsoftovih kognitivnih tehnologija, koje omogućuju implementaciju Chatbot-a, uviđen je potencijal i rast interesa za razvoj spomenute tehnologije.
Chatbot bi imao konkretnu upotrebu, na primjer, u pozivnim centrima kao tehnička podrška korisniku, na raznim portalima kao pomoć pri rezervacijama smještaja, putovanja i ostalih usluga, a najbitniju ulogu i naj širu upotrebu ima na radnim mjestima gdje djelatnicima pomaže u obavljanju svakodnevnih zadataka poput slanja i primanja električne pošte te dogovaranje termina sastanaka i pružanje pojedinih informacija.
Da bi se programsko rješenje Chatbot moglo implementirat, potrebna mu je platforma za puštanje u produkciju, a u ovome slučaju, to je korištenje Microsoft Azure platforme , a za komunikaciju s Bot-om koristi se chat konverzacijsko sučelje Microsoft Teams-a.

Abstract (english)

A chatbot is designed to facilitate and improve employee work and user experience. We can take advantage of the ubiquity aspect of technology, to introduce Chatbots to workplaces. Through working with one of Microsoft's cognitive technologies, which enables the implementation of Chatbot, the potential and growth of interest in the development of this technology have been realized.
The chatbot would have a specific use, for example, in call centers as technical support to the user, on various portals as an aid in booking accommodation, travel and other services, and the most important role and the widest use is in workplaces where it helps employees perform daily tasks such as sending and receiving e-mails and arranging appointments and providing certain information.
In order for the Chatbot software solution to be implemented, it needs a launch platform, and in this case, it is the use of the Microsoft Azure platform, and the chat interface of Microsoft Teams which provides the means of communication with the Bot.

• Keywords: Chatbot; Microsoft Azure; Microsoft Teams
• Keywords (english): Chatbot; Microsoft Azure; Microsoft Teams
• Language: croatian
• URN:NBN: urn:nbn:hr:168:992087
• Study programme: Title: Information and Communication Technology; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra inženjer/inženjerka informacijske i komunikacijske tehnologije (magistar/magistra inženjer/inženjerka informacijske i komunikacijske tehnologije)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Closed access
• Created on: 2023-01-13 10:35:25