Preoblikovanje poslovnih procesa

scientific master's theses

• Title (english): Business proces redesign
• Author: Damir Suban; VIAF: 305670891
• Mentor: Krešimir Fertalj (mentor)
• Committee member: Damir Kalpić (predsjednik povjerenstva)
• Committee member: Krešimir Fertalj (član povjerenstva)
• Committee member: Vesna Bosilj Vukšić (član povjerenstva)
• Granter: University of Zagreb; Faculty of Electrical Engineering and Computing; (Department of Applied Computing); Zagreb
• Defense date and country: 2008-03-14, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Computing; Program Engineering
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Computing; Process Computing
• Universal decimal classification (UDC): 004 - Computer science and technology. Computing. Data processing ; 005 - Management ; 331 - Labour. Employment. Work. Labour economics. Organization of labour

Abstract

Ovaj rad opisuje jedno vrlo široko područje, područje upravljanja i preoblikovanja poslovnih procesa. Cilj rada je proučavanjem dosadašnjih dostignuća u ovom području razviti vlastitu metodu preoblikovanja poslovnih procesa i programsku podršku za tu metodu. Na početku rada obrađene su značajnije metode prikupljanja informacija o poslovnim procesima. Zatim je napravljen pregled postojećih tehnika za opisivanje poslovnih procesa. Slijedi opis metrika koje se koriste u poslovnim procesima, te se definira metrika koja će se koristi pri vrednovanju uspješnosti poslovnog procesa. Na osnovu izložene teorije, donesena je odluka o vlastitoj metodi opisivanja i vrednovanja poslovnih procesa. Nakon toga ukratko je opisana komercijalna programska podrška za upravljanje poslovnim procesima. Najvažniji dio ovog rada odnosi se na postupke preoblikovanja poslovnih procesa. Opisani su postojeći postupci i procijenjeni s obzirom na utrošak resursa, troškove i učinak. Prilagodbom postojećih postupaka definirana vlastita metoda preoblikovanja s obzirom na odabranu metriku. Izrađena je programska podrška za tu metodu, te je provjerena na konkretnim slučajevima poslovnih procesa iz prakse. Doprinos ovog rada je u njegovoj širini obrade teme iz područja upravljanja i preoblikovanja poslovnih procesa, kao i u vlastitoj metodi preoblikovanja poslovnih procesa i pripadnoj programskoj podršci. Potencijalna nadogradnja programske podrške je tema za daljnja istraživanja u ovom području.

Abstract (english)

This thesis describes one very large domain - business process management and redesign. The aim of this thesis is to explore the current development in this domain and develop own business process redesign method and the application support for the method. At the beginning, several important data collection methods are described. Then follows the overview of existing business process modeling methods. Then business process metrics are described, and a new metrics is defined that is used to evaluate business processes. On the basis of the described theory, own modeling and evaluation method is described. After that follows the overview of commercial applications for business process management. The most important part of this thesis describes business process redesign methods. Existing methods are described and evaluated based on the resources utilization, cost and efficiency. An own redesign method is defined by adapting the existing techniques, based on the previously defined metrics. An application for this method is developed, and is used on existing business processes. The contribution of this thesis is its wide approach to this domain, and an own method of business process redesign together with the developed application. The potential upgrade of the application is a theme for further development.

• Keywords: poslovni proces; oblikovanje poslovnog procesa; opisivanje poslovnog procesa; metrika; upravljanje poslovnim procesom; preoblikovanje poslovnog procesa; optimizacija poslovnog procesa; KPI; BPM; BPR
• Keywords (english): business process; business process modeling; business process representation; metrics; business process management; business process redesign; business process optimization; KPI; BPM; BPR
• Language: croatian
• URN:NBN: urn:nbn:hr:168:576278
• Study programme: Title: Postgraduate master programe in computing; Study programme type: university; Study level: postgraduate; Academic / professional title: magistar inženjer računarstva (magistar inženjer računarstva)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Closed access
• Created on: 2020-05-15 07:39:47