Digitalna disrupcija u procesima prijave i obrade odštetnih zahtjeva imovine

professional thesis

• Title (english): Digital disruption in the property claims reporting and processing
• Author: Hrvoje Parlov
• Mentor: Mario Spremić (mentor)
• Committee member: Zvonko Kostanjčar (predsjednik povjerenstva)
• Committee member: Mario Spremić (član povjerenstva)
• Committee member: Dubravka Sinčić Ćorić (član povjerenstva)
• Granter: University of Zagreb; Faculty of Electrical Engineering and Computing; Zagreb
• Defense date and country: 2022, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Computing

Abstract

U današnjem modernom i ubrzanom “digitalnom“ svijetu pojam digitalizacije i digitalne transformacije neizostavni su u svim aspektima poslovanja. Brzina promjena na tržištu i dolazak novih modernih tehnologija uvelike utječu na očekivanja potrošača što zahtijeva neprestani razvoj i unaprjeđenje postojećih i novih proizvoda i usluga. Osiguranje kao konzervativna industrija sve više posrće pred izazovima modernog doba te se okreće novim načinima poslovanja kojim predvode moderne digitalne tehnologije. Najzastupljenije su svakako Internet stvari, geografski informacijski sustavi, sustavi za video analizu i procjenu, za detekciju prijevara zasnovani na umjetnoj inteligenciji koja omogućuje strojno učenje i jednostavniju i bržu obradu informacija. Rezultati ankete, kao sastavni dio specijalističkog rada dali su pozitivne odgovore na potrebu za digitalnom transformacijom industrije osiguranja.

Abstract (english)

In today's modern and fast-paced "digital" world, the concept of digitalization and digital transformation are a must in all aspects of business. The market changes very quickly and new modern technologies appear on a daily basis which greatly affects consumer expectations, and this consequently requires continuous development and improvement of existing and new products and services. Insurance as a conservative industry is increasingly having trouble keeping up with the challenges of the modern age and is turning to new ways of business led by modern digital technologies. The most common technologies are certainly the internet, geographic information systems, video analysis and evaluation systems, fraud detection systems based on artificial intelligence, which on the other hand enables machine learning and simpler and faster information processing. The results of the survey, which are an integral part of the specialist thesis, have shown that it is necessary to digitally transform the insurance industry.

• Keywords: digitalizacija; digitalna transformacija; digitalne tehnologije; osiguranje imovine
• Keywords (english): digitalization; digital transformation; digital technologies; property insurance
• Language: croatian
• URN:NBN: urn:nbn:hr:168:717847
• Study programme: Title: INSURTECH; Study programme type: university; Study level: postgraduate specialist; Academic / professional title: sveučilišni/a specijalist/specijalistica digitalnih inovacija i tehnologija u osiguranju (sveučilišni/a specijalist/specijalistica digitalnih inovacija i tehnologija u osiguranju)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2022-06-02 08:27:00