Uvođenje i trajni nadzor sustava kakvoće u tvrtki posebnih sigurnosnih zahtjeva

scientific master's theses

• Author: Igor Mihelić; VIAF: 305674270
• Mentor: Josip Butorac (mentor)
• Committee member: Damir Ilić (predsjednik povjerenstva)
• Committee member: Josip Butorac (član povjerenstva)
• Committee member: Davor Zvizdić (član povjerenstva)
• Granter: University of Zagreb; Faculty of Electrical Engineering and Computing; (Department of Electrical Engineering Fundamentals and Measurements); Zagreb
• Defense date and country: 2006-12-18, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Electrical Engineering
• Universal decimal classification (UDC): 621.3 - Electrical engineering

Abstract

Razvoj elektroničkog poslovanja u svijetu uvjetovao je da kompanije koje žele opstati na današnjem zahtjevnom tržištu moraju primijeniti taj novi način poslovanja. Ovaj rad se temelji na spoju dviju komponenata i to na koncepciji tvrtke koja stvara proizvode namijenjene tržištu koje je prihvatilo e-poslovanje i na uvođenju sustava kakvoće temeljenog na normi ISO 9001:2000 u tu tvrtku. Tvrtka koristi u svom poslovanju PKI infrastrukturu i primijenjuje sva pravila koja se tu postavljaju. Opisan je svaki segment Tvrtke, od ljudskih resursa, radnih sredina, sustava za izdavanje certifikata i smart kartica te su analizirane slabe toèke i izneseni su prijedlozi poboljšanja uz korištenje alata koje nalaže norma ISO 9001:2000, odnosno dan je konkretni prijedlog za uvođenje sustava kakvoće. Analizirani su na kraju opæenito i troškovi koji nastaju kod uvođenja spomenutog sustava kakvoće temeljenog na normi ISO 9001:2000 te je također obavljena analiza, po pojedinim segmentima Tvrtke, nakon završetka procesa uvođenja sustava kakvoće kako bi se sagledale prednosti i mane spomenutog sustava.

Abstract (english)

The development of electronics business around the world has forced companies which want to survive in today´s demanding market to apply this new way of transacting business. This study is based on the combination of two components, that is to say, on the conception of a company which makes the products meant for the market which has accepted e-business and on establishing quality system based on Norm ISO 9001:2000 in that company. A Company, uses PKI infrastructure in its business and applies all the rules which are set there. Each segment of the Firm, from its human resources, working environment, systems of issuing certificates and smart cards, was described. Weak points were also analyzed and suggestions of improvement for usage of tools were given, according to Norm ISO 9001:2000. More precisely, actual suggestions for introducing quality system were given in this study. Finally, costs for introducing the mentioned quality system based on Norm IS0 9001:2000 were analyzed. An analysis of each segment of the Firm was made after completing the process of introducing quality system in order to consider advantages and disadvantages of the mentioned system.

• Keywords: digitalni certifikat; norma ISO 9001:2000; upravitelj (menadžer) kakvoće; sustav kakvoće; e-poslovanje; smart kartica
• Keywords (english): digital certificate; Norm ISO 9001:2000; quality manager; quality system; e-business; smart cards
• Language: croatian
• URN:NBN: urn:nbn:hr:168:063472
• Study programme: Title: Postgraduate master programme in electrical engineering; Study programme type: university; Study level: postgraduate; Academic / professional title: Magistar znanosti elektrotehnike (Magistar znanosti elektrotehnike)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Closed access
• Created on: 2019-12-19 14:02:12